At BULLBOTTLES, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below for details on how to process returns and refunds.
1. Return Policy
We offer a 30-day return policy for most products. If you are not satisfied with your purchase, you can return the product under the following conditions:
- Eligibility:
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. - Non-Returnable Items:
Certain items, such as gift cards and final sale items, are not eligible for returns. - Return Timeframe:
You must initiate the return within 30 days of receiving your product. After 30 days, we are unable to offer a refund or exchange.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us:
Email us at [support@bullbottles.com] with your order number and reason for the return. Our team will provide you with the return address and instructions. - Package the Product:
Ensure the item is securely packaged in its original packaging to prevent damage during shipping. - Return Shipping:
Customers are responsible for return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping service to ensure your return is safely delivered.
3. Refund Policy
Once your returned item is received and inspected, we will process your refund as follows:
- Refund Approval:
If your return is approved, we will issue a refund to your original payment method within [X] business days. You will receive a notification once your refund is processed. - Partial Refunds:
In some cases, only partial refunds may be granted for items that show signs of use, are missing parts, or are returned after the 30-day window. - Non-Refundable Costs:
Shipping fees and any customs or import duties are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at [support@bullbottles.com], and we will arrange for a replacement.
5. Damaged or Defective Items
If your product arrives damaged or is defective, please contact us within [X] days of delivery at [support@bullbottles.com]. We will arrange for a replacement or refund, and in such cases, return shipping costs will be covered by BULLBOTTLES.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Account: Double-check your bank account or credit card statement as refunds may take time to reflect.
- Contact Your Bank/Credit Card Company: It may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of the above and still have not received your refund, please email us at [support@bullbottles.com], and we will assist you further.
7. Cancellation Policy
Orders can be canceled if they have not yet been processed for shipment. To cancel an order, please contact us at [support@bullbottles.com] as soon as possible. Once an order has been shipped, it cannot be canceled.